StorHub Frequently Asked Questions

We anticipate what you want to know. You’ll find the answers to most of your questions in our Frequently Asked Questions (FAQs).

If you prefer, call us at 02 9168 3530 (We are open 6 days a week including Most Public Holidays).

Unit Sizes & Costs
Q. What are the unit sizes available?
A. StorHub’s self storage units in Australia range from 1 square metre to 50 square metres in size.
Q. Are there any additional fees or charges?
A. Absolutely not. We have a simple monthly rate, with no sneaky hidden fees.
Bookings
Q. How do I make a booking?
A. Book online, call us on 02 9168 3530. We can make a booking for you or you can come visit us at our storage facility for a tour and we can sign you up in person.
Q. How far in advance can I book a storage unit?
A. You may reserve the storage unit up to one month in advance.

Q. What is the minimum or maximum period of storage?
A. We offer flexible storage periods. For instance, if you’ve paid for a month and leave early, we will refund any prepaid but unused rent.
Q. What if I reserve or book the wrong space?
A. At StorHub you are not locked into your space. You can upsize, downsize or move out when you please at no additional cost.
Accessibility, Security & Insurance
Q. When can I access my storage unit?
A. You can access your storage unit 24 hours, 7 days a week, all year round.
Q. Is there any insurance coverage for my items?
A. We are working on insurance services, check back in soon for further information on this service.
Q. Can additional persons have access to my unit?
A. Yes, you may give authorisation for additional persons to access your unit. We highly recommend a combination padlock, so you can give access as you need.
Q. Does StorHub offer high security facilities?
A. StorHub facilities are equipped with state-of-the-art security features like 24-hour CCTV surveillance, individual unit alarms and PIN-coded security access.
Storers can use a padlock of their choice to lock their units and restrict access to the units.
Payment & Invoicing
Q. What modes of payment does StorHub accept?
A. We accept payment via cheque, VISA, MasterCard, AMEX, and in cash at our facilities. Have a seamless payment experience by paying either online or in-store.
Q. Will I receive invoices to inform me of when my rental is due next?
A. Yes. Invoices are sent 20 days before the rental due date.
Documentation
Q. What documents are required for company registration?
A. You will need to provide your Australian Business Number (ABN).
Q. What documentation is required for personal registration?
A. Customers are to provide a driver’s licence, passport, or government ID card.
Moving Assistance
Q. Do you have trolleys to assist me in moving my items?
A. Yes. StorHub provides free usage of trolleys, and they are located at convenient points within the facilities.
Q. Does StorHub provide moving and packing services?
A. We will happily provide you with a recommended removalist company list, and the use of our trailer and van is free to help make your move-in experience a breeze.
Prohibitions
Q. What items are prohibited for storage?
A. Live animals, perishables, explosives, flammable liquids, fuel, toxic materials, Electric Mobility Devices and any items prohibited by law.
Packing Tips
Q. What do I need and where can I get them?
A.
  • Start off by determining the packing box sizes and other materials you need.
  • A range of packaging materials is available for sale at the reception offices.
  • Do not hesitate to approach our friendly service staff for help.
 
Q. Why do I need to label my boxes?
A.
  • Label your boxes and keep a record of your inventory within each box.
  • This helps you to locate them easily when they are needed.
Q. How do I ensure easy retrieval and good ventilation?
A.
  • Leave space around perimeters of the storage unit to aid ventilation.
  • Leave a walkway to the rear of the storage unit for easy access.
  • Place frequently used items near the door for easy access.
Household Items
Q. How do I pack them?
A. For Furniture:
  • Place pallet, corrugated board or mat on floor for sofas and mattresses (These should be standing on end).
  • Disassemble beds and tables; wrap table legs in paper.
  • Place tabletops side down if they cannot be disassembled.
  • Place lightweight chairs stacked ‘seat-to-seat’.
  • Keep upholstery off the floor.
  • Protect furniture with a dust cover. Please do not use plastic wrap, however, as this traps in moist air.
Q.
  For Appliances:
  • Refrigerators, freezers and washing machines should be dried thoroughly and stored with doors slightly ajar.
  • All cooking equipment should be cleaned thoroughly.
  • Protect appliances with stretch film.
Q.
  For Dishes and Glassware:
  • Tightly and individually bubble-wrap all glassware.
  • Leave no loose space in between or around the box.
  • Do not place heavy items on these boxes.
Commercial Items
Q. How do I pack them?
A. For Documents:
  • Pack files, records and documents flat down to protect the spines of the folders.
  • Fill empty spaces in boxes with packing materials.
  • Do not overload; separate books from files and documents.
  • Do not place boxes directly on the floor. Instead, place them on pallets to minimise moisture absorption.
Q.  
  For Metal Items:
  • Clean all metal equipment with a drop of machine oil to prevent rusting.
  • Protect appliances with stretch film.
Q.  
  For Electrical Items:
  • Ensure all equipment is clean and dry.
  • Equipment with doors should be kept slightly ajar.
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